Return & Refund Policy

Return & Refund Policy

Last Updated: June 2026

At ClickCart24, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The item is unused and in its original condition.

  • The item is returned in its original packaging with all accessories included.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale.

  • Gift cards.

  • Personal care or hygiene products that have been opened or used.

  • Customized or personalized products.

  • Products damaged due to misuse or improper handling by the customer.

Return Process

To initiate a return, please contact our support team with the following details:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos of the item (if damaged or defective)

Once your request is approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service when returning products.

Refund Eligibility

Refunds may be issued in the following situations:

  • Returned items meet our return requirements.

  • Orders canceled before shipment.

  • Products received damaged, defective, or significantly different from their description.

Refund Process

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Processing may take 5–10 business days depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Check your bank account.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

We will work quickly to provide a replacement, store credit, or refund where applicable.

Order Cancellation

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For return and refund requests, please contact:

ClickCart24 Customer Support

Email: support@clickcart24.com

We aim to respond to all inquiries within 24–48 business hours.